Pre-sale Information Form
This form provides information before you place your order, in accordance with Türkiye’s Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. Seller details
Büşra Mücevherat Kuyumculuk Sanayi Ticaret A.Ş.
Brand: I’m Diamond
MERSİS: 0193075338900001
Kuyumcukent AVM, Ground Floor, No. 178, Yenibosna, 34197 Bahçelievler, İstanbul, Türkiye.
Telephone: +90 212 603 22 44
WhatsApp: +966 53 208 8387
Email: [email protected]
Registered electronic mail (KEP): [email protected]
2. Essential order information
The product name, model, main characteristics, quantity, tax-inclusive price, discounts, delivery charge, order total, payment method and delivery address are shown in the product information and order summary. The order summary forms an integral part of this form. Please check these details before completing your order.
3. Payment and delivery
Payment is collected using the method selected at checkout. The Seller delivers within the period stated when ordering. Except for goods made to personal requirements, delivery may not exceed thirty days. For custom-made goods, the production and delivery period disclosed and accepted before ordering applies.
The Seller is responsible for loss or damage until delivery, except where the consumer chooses a carrier other than the one designated by the Seller.
4. Right of withdrawal
For products not covered by the exceptions below, you may withdraw within fourteen days of delivery without giving a reason or paying a penalty. Send your notice before the deadline to [email protected], to [email protected], or through another Seller contact channel above, in writing or on a durable medium.
Within fourteen days of notifying withdrawal, return the product with all parts, accessories, its certificate and any promotional items or gifts. You will not be charged return costs when using the carrier specified in the pre-sale information.
5. Principal exceptions
- Gold and jewellery whose prices depend on financial-market fluctuations beyond the Seller’s control;
- Goods made to the consumer’s specifications or personal requirements, or subsequently personalised;
- Goods unsuitable for return for health or hygiene reasons after their protective packaging, tape, seal or wrapping has been opened after delivery.
Selecting a standard size or colour from available stock does not by itself make a product custom-made. Each exception depends on the particular goods and order. These exceptions do not remove your statutory rights for defective goods.
6. Refunds
Where withdrawal applies, refunds are made within the periods and conditions required by law, using a method consistent with the original payment method and without additional cost. Where part of a promotional order is returned and the promotion’s conditions are no longer met, the discount and gift conditions may be recalculated.
7. Complaints and disputes
Send enquiries or complaints through the Seller’s contact channels above. Within the applicable monetary limits, you may also apply to the consumer arbitration committee where you live or where the transaction took place; disputes above those limits may be referred to the competent consumer court.
Confirming your order means that you have read and accepted this form and the distance selling agreement before ordering. The Seller remains responsible for providing the agreement and pre-sale information to the Buyer on a durable medium as required by law.