Last updated: 6 September 2026
When does the 14-day right of withdrawal apply?
For distance sales, consumers generally have fourteen days from receiving their goods to withdraw without giving a reason or paying a penalty. Withdrawal is also possible before delivery. Statutory exceptions mean that eligibility depends on the particular goods and the circumstances of the order.
Which goods may be excluded?
- Gold and jewellery whose price depends on fluctuations in financial markets beyond the Seller’s control;
- Goods specially made to the buyer’s personal requirements, such as a custom size, engraving, design, stone, colour or setting, or subsequently personalised goods;
- Goods unsuitable for return for health or hygiene reasons after protective packaging, tape, seals or similar protection has been opened after delivery.
Jewellery is not automatically excluded merely because it is jewellery. Choosing a standard size or colour already available in stock does not, by itself, make an item bespoke. Any exception depends on the actual pricing method, the characteristics of the goods, and whether the order genuinely requires custom manufacture or personalisation.
How do I request a return?
Where withdrawal is available, notify us before the fourteen-day period expires by writing to [email protected], our registered electronic mail (KEP) address [email protected], or another durable-medium channel provided by the Seller. Return the goods within fourteen days of giving notice, including all parts, accessories, certificates and any promotional gifts.
You do not pay return shipping when using the carrier identified in the pre-contract information. If no return carrier was identified, you do not pay return costs when using any carrier. Return address: Kuyumcukent AVM Zemin Kat No: 178 Yenibosna, 34197 Bahçelievler/İstanbul, Türkiye.
When and how is the refund made?
For an eligible withdrawal, payments including delivery charges are refunded within fourteen days. The period starts when the goods are handed to the designated return carrier, or reach the Seller if a different carrier is used. Before delivery, it starts when the Seller receives withdrawal notice. Refunds use the original payment method without extra charges, in one payment even for instalment purchases. Bank processing times may vary.
If returning part of a promotional order means the promotion’s conditions are no longer met, discounts and gifts are reassessed consistently with applicable law and the actual discount received. Any promotional gift should also be returned complete with the goods.
Your rights if goods are defective
Withdrawal exceptions do not remove your statutory rights regarding defective goods. Where the legal conditions are met, you may seek a refund by ending the contract, a price reduction, free repair or replacement with non-defective goods. Return costs for defective goods cannot be imposed on the consumer.
Exchanges and resizing
Ring resizing, maintenance and similar after-sales services depend on the design and technical possibilities of the product. Their scope and timing are explained when the order or service request is accepted, without restricting statutory rights.